Hello! Welcome to The Lost Mystic Ornament’s Privacy Policy. We respect your privacy rights and we are dedicated to protect the personal information obtained from users. This policy describes how Machau Games uses, process and shares information about you. If you do not want Machau Games to collect, use or share your information in the ways described in this Privacy Policy, you may not be able to play our games or use our services.

By using the Services, you hereby consent to this Privacy Policy.

This Privacy Policy is effective from February 22, 2021 and was last modified on March 28, 2021.

Your privacy is important to us, so we don't store your data at our end, all data will be stored on your device.

  1. How we collect your information

  2. Machau Games collects some information from you when you:

    1. play our game or use game-related services;
    2. make a purchase within our Services;
    3. watch advertisements within our Services;
    4. contact Machau Games customer service and take part in technical-support sessions;
    5. share or contribute to our social media channels and other community websites, including forums;

  3. Information we collect

  4. Machau Games collects relevant information which is limited to the purposes defined below:

    1. Information you provide us

      • We don’t collect any personal information from users for our services.
      • Information that you provide when seeking help from our customer service (such as contact details such as your phone number and email address if necessary to resolve your request, and customer support tickets)
    2. Information we automatically collect directly from you when you use our Services

      • We don’t collect any data from the user end for our services, as we are dedicated to user’s privacy.
    3. Information we obtain from our partners (advertisers, other publishers, distributors, billing partners, ad network providers)

      • Information from billing and distribution partners (if you make in-game purchases)
      • Information for advertising purposes, so we can provide you with better Services
      • Information (such as App ID, advertising IDs) we may receive from other partners, which we use to place / send you advertising.
  5. How we use your information with third parties

  6. We don’t collect any data from the user end for our services, as we are dedicated to user’s privacy.

    We primarily use the information to provide you with a better gaming experience, but we also use your information, both individually and combined, as follows:

    1. To operate our business and to enhance your gaming experience, including to:
      • Provide you with the Services that are suitable for your age and compliant with the applicable laws of your country of residence.
      • provide gaming experiences that you may like and functionalities you have subscribed to
      • Identify and fix bugs and service errors.
      • Comply with all regulatory and legal requirements, and answer any requests from Data Protection Authorities or any law enforcement agency.
      • Respect security requirements.
    2. To provide you with support, communicate with you and respond to any requests or questions you have submitted through our customer support.
    3. To personalize our communication with you, including to:
      • Serve of advertising.
      • Send you push notifications (should you choose to allow that function).
  7. How we retain your information

  8. We don’t collect any data from the user end for our services, as we are dedicated to user’s privacy.

    Thus, we don’t retain any data at our end, data such as the player's progress is stored on the user's device only.

  9. How we share your information

  10. We use third-party services that have limited access to your information for specific purposes, such as advertising. Such third parties are authorized to use your information for these purposes only.

  11. Security and confidentiality of your personal information

  12. We have implemented security measures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Services. Also, we do not obtain any personal information from users.

    We take, and force applicable third parties to take, reasonable precautions to protect your personal information against loss, misuse, alteration, unauthorized disclosure, and destruction.

  13. Children

  14. We encourage parents and guardians to teach their children about privacy and how their information may be used on the Internet. Children should never disclose their name, address or phone number, or any personal information, without their parents’ or guardian's prior permission.

    We consider a user to be a child if they are under the age of 13, unless more stringent regulation applies in their state of residence. We don’t collect any personal information from users. No personal information should be submitted to Machau Games by users under the minimum legal age required in their state of residence.

    Parents must exercise their privacy rights for their children. Please refer to the "Your rights" section of this Privacy Policy.

  15. Your rights

  16. Please note that game functionality, Services and features can be affected by your actions. Some of your information and its processing is mandatory for Machau Games to provide the Services. Your actions may force Machau Games to cease providing the Services. When the conditions below apply, your game will be reset:

    1. If you ask for the modification of this mandatory information, we may not be able to continue to link the game or game Services to you.
    2. If you request limitations to processing that are mandatory for Machau Games, or you object to such processing (in which case, we may not be able to provide you with the game or game Services).
    3. If you withdraw your consent.

    Also we don’t take any personal information from users in order to safeguard privacy of our users.

  17. Additional information for Californian users

    The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

    As a Californian consumer, you also have the right, at any time, to opt out of any type of selling of your personal information.

    Please note that (other than in the two situations described immediately below) we do not sell your personal information to provide the game or game services described in this Privacy Policy. Our partners and providers who work with us may have access to your personal information in order to provide you with the game services within the limits and throughout the duration of our agreement, but they can’t reuse your personal information for any other purposes.

  18. Third-party services

  19. The Services may link to external websites that are beyond our control. This Privacy Policy only covers the way we treat the information we collect by the Services. By accessing any external website, you agree to the privacy policies of those websites. Please understand that external websites will have different policies with respect to the collection, use and disclosure of your personal information. We have no control over, and are not responsible for, the privacy practices of such third parties. Thus, you are encouraged to review the privacy policies of all third party services. Without constraining anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.

  20. Changes to our Privacy Policy

  21. We reserve the right to change this Privacy Policy at any point of time. In the event that we make changes to this Privacy Policy, they will be updated in the "Privacy policy" section of our app with the date the modifications were made indicated on that page. If you would like further information about any recent changes made, please send your request to machaugames@gmail.com and include “Information about Changes” in the subject line.

  22. Legal disclaimer

  23. Our Services operate AS IS, and we do not represent or warrant that our Services will be available at all times, or that your use of the Services will be uninterrupted or error-free. We are not responsible for your ability to access the Services or for matters beyond our control. This Privacy Policy is governed by the laws of your country of residence. Any dispute arising from the use of the Services shall be submitted to the competent courts of your country of residence.

  24. How to contact us

  25. If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us by sending an email to machaugames@gmail.com